Tuesday, July 22, 2014

Babbling with customer service reps

I am amazed at how many sentences customer service reps can spout off in a minute when all they’re really saying is, “we can do nothing”.

Take this telco customer service rep I got on the phone when I reported non-service in our compound re Internet and land line services.  In a very well-modulated voice and with perfect diction, he tells me that due to technical issues, they are monitoring services in the area for now and that they cannot yet give an estimate as to when services will be restored. He says this in three or more sentences.