Why do I get charged for extra gravy when I do takeout at a popular fast food chain?
I fail to see why I should pay…
- for something I would get for free had I eaten at the fast food restaurant;
- when I actually free up space for one more set of paying customers;
- when I save their personnel the time and effort to clear my table of foodstuff and clean it;
- when I do not require additional waiting services like the provision of water and yes, extra gravy; and
- when I save them the set of utensils my family and I would have used had we chosen to eat inside the fast food area
WHY???
Just recently, I was at the Malitam Elementary School to help at a feeding program that the Shell Tabangao Ladies Circle (STLC) was conducting in partnership with the school and its parents-teachers' association.
Our group arrived to find the feeding venue empty. It was a far cry from last year’s feeding program with another school when we’d get to the venue and find parent-volunteers in the last stages of cooking the food, and already prepping up the area for the kids.
I am amazed at how many sentences customer service reps can spout off in a minute when all they’re really saying is, “we can do nothing”.
Take this telco customer service rep I got on the phone when I reported non-service in our compound re Internet and land line services. In a very well-modulated voice and with perfect diction, he tells me that due to technical issues, they are monitoring services in the area for now and that they cannot yet give an estimate as to when services will be restored. He says this in three or more sentences.
